Check storage and document access
Find out what to check when storage is full or a document will not open.
If storage is full
Check usage and limits in My account. Before removing uploads or documents, check whether other work still uses them. For team documents, also check the team’s usage.
If a document will not open
- Check that you signed in with the account used to create the document.
- For a team document, check your team membership.
- Make sure the URL has not been cut off.
- If a sharing link expired or was revoked, ask its owner for a new one.
Saving is separate from publishing
Saving a document does not publish it in Studio. Before using a sharing link or Studio submission, check for personal information or other content that should remain private.
If access still fails
Send support the document URL, account email, whether it is personal or team work, and the error screen. Do not include passwords or API keys.
Still need help?
Check common questions or contact support.